![]() ![]() As of Wrath of the Lich King, a suspicion that a hard limit on item restoration by GMs exists has been confirmed, as when an item is restored to a player, the in-game mail containing the item will note that they have been charged an item restoration. ![]() GMs can retrieve lost items under certain sets of circumstances, including bugged items that do not work (a common example is darkmoon cards that mysteriously cannot be sold on the auctionhouse because they had "charges" that were consumed).Sometimes teleportations will be to obscure/inconvenient locations to make sure the player is not further using the GM system for a free hearth. terrain exploiting for an advantage in PVP or Line of Sight exploiting in PVE), if the player is stuck, or if they are trapped in an area that they can not log on into (such as a battleground or instance when the server for it is down). GMs have the power to port players to locations usually they only do this if they catch players exploiting the game (e.g.GMs have differing spreads of abilities granted to them, presumably dependent on their seniority or area of expertise.Some GMs will also follow up with as they close a ticket, though all tickets are officially closed with an automated statement informing players that they may send feedback to blizzard via an e-mail address. Greetings used by GMs vary from typical hellos to an in-character roleplay scenario such as the GM appearing in a swirl of mist or riding up on a mount.Typically players are not asked about reports filed against them due to anonymity concerns, but if action is filed against them, they are presented via email with the offending action and are able to appeal via reply. GMs may also contact players about tickets filed by others, either clarify a question about the ticket, inform the player of an action being taken that affects them, or to "get a player's side of the story".Typically any mail will be copied to the email address associated with the player's account. This special stationery is triggered by an item called "Blizzard Stationery". Communications from GMs via the mail system will have a blizzard logo and special appearance. It is usually one of several form letters tailored to tell the player that an action has been taken, or that the issue will be investigated. Players often get responses via in-game mail. ![]()
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